EXAM ADM-261 PREP, VALID ADM-261 TEST QUESTION

Exam ADM-261 Prep, Valid ADM-261 Test Question

Exam ADM-261 Prep, Valid ADM-261 Test Question

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Tags: Exam ADM-261 Prep, Valid ADM-261 Test Question, Reliable ADM-261 Test Guide, ADM-261 Study Plan, Reliable ADM-261 Exam Pdf

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To prepare for the ADM-261 Exam, candidates should have a solid understanding of the Service Cloud features and functionality, including case management, knowledge management, and omnichannel routing. They should also have experience in configuring and customizing Service Cloud to meet the needs of their organization. Additionally, candidates should be familiar with Salesforce best practices and have experience in implementing them.

Salesforce ADM-261 certification is highly valued by employers as it demonstrates the candidate's ability to effectively manage Service Cloud solutions. It is considered an essential credential for professionals who work in customer service and support roles, as Service Cloud is a powerful tool for managing customer relationships. Holding this certification can increase an individual's marketability and career prospects, as it demonstrates their expertise and commitment to the Salesforce ecosystem.

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Rely on ValidTorrent ADM-261 Practice Exam Software for Thorough Self-Assessment

Our world is in the state of constant change and evolving. If you want to keep pace of the time and continually transform and challenge yourself you must attend one kind of ADM-261 certificate test to improve your practical ability and increase the quantity of your knowledge. Buying our ADM-261 Study Materials can help you pass the test smoothly. Our ADM-261 study materials have gone through strict analysis and verification by senior experts and are ready to supplement new resources at any time.

Salesforce Service Cloud Administration Sample Questions (Q246-Q251):

NEW QUESTION # 246
Universal Containers wants toimplement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCS adoption? Choose 2 answers

  • A. Reduced issue resolution time
  • B. A knowledge article life cycle that is implementedcorrectly the first time and does not need to change
  • C. A knowledge article life cycle that evolves based on usage and demand
  • D. Reduced first contact resolution

Answer: A,D


NEW QUESTION # 247
Universal Containers (UC) hired in an expansion of the contact center. Getting agents up to speed and fully productive is a priority UC implemented a standardize agent-customer dialog to assist agents.
Which two features should a consultantintegrate into the Service Console? Choose 2 answers

  • A. Lightning Row for Service
  • B. Path for Cases
  • C. Interaction Log
  • D. Lightning Process Builder

Answer: A,C


NEW QUESTION # 248
Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)

  • A. Number of article votes
  • B. Number of approved articles
  • C. Number of customer ratings
  • D. Number of archived articles

Answer: A


NEW QUESTION # 249
Universal Containersrequires that users have the ability to view specific cases, as determined by the product type field on the case. An email should be sent to the users when a case to which they have access is created or closed. What should a consultant recommend to meet these requirements? (Choose 2)

  • A. Auto-response rules
  • B. Workflow rules
  • C. Escalation rules
  • D. Case teams

Answer: B,D


NEW QUESTION # 250
Universal Containers has an upcoming maintenance window where read-only access will be available.
Whichtwo actions will Universal Containers be able to perform during this window? Choose 2 answers

  • A. Run and view Salesforce reports.
  • B. Review existing cases for an account.
  • C. Post report information on Chatter.
  • D. Update case data for a customer.

Answer: A,B


NEW QUESTION # 251
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In the PDF version, real ADM-261 exam questions are available. These Salesforce ADM-261 real questions are printable and portable. You can take this PDF document anywhere and study for the Service Cloud Administration (ADM-261) exam without time restrictions. ValidTorrent regularly make changes in the ADM-261 PDF format when required. ADM-261 questions in this format are relevant to the actual test.

Valid ADM-261 Test Question: https://www.validtorrent.com/ADM-261-valid-exam-torrent.html

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